{"id":60,"date":"2024-07-16T09:33:23","date_gmt":"2024-07-16T09:33:23","guid":{"rendered":"https:\/\/esimexe.com\/faq\/"},"modified":"2026-03-25T12:01:03","modified_gmt":"2026-03-25T12:01:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/esimexe.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"60\" class=\"elementor elementor-60\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26d8849f e-flex e-con-boxed e-con e-parent\" data-id=\"26d8849f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2ab70f4f e-flex e-con-boxed e-con e-child\" data-id=\"2ab70f4f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28024547 elementor-widget elementor-widget-heading\" data-id=\"28024547\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">All about eSIM Cards<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2313542c elementor-widget elementor-widget-text-editor\" data-id=\"2313542c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Frequently Asked Questions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd98b93 e-flex e-con-boxed e-con e-parent\" data-id=\"bd98b93\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a77e766 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"a77e766\" data-element_type=\"widget\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"175630182\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1756301821\" data-tab-title-id=\"e-n-tab-title-1756301821\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1756301821\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tGeneral\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1756301822\" data-tab-title-id=\"e-n-tab-title-1756301822\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1756301822\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\teSIM Activation &amp; Setup\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1756301823\" data-tab-title-id=\"e-n-tab-title-1756301823\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1756301823\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tBilling &amp; Payments\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1756301821\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1756301821\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-5ed2f9f e-con-full e-flex e-con e-child\" data-id=\"5ed2f9f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3ae943 elementor-widget elementor-widget-n-accordion\" data-id=\"e3ae943\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2380\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2380\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What does data roaming mean? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2380\" class=\"elementor-element elementor-element-f7e2629 e-con-full e-flex e-con e-child\" data-id=\"f7e2629\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2380\" class=\"elementor-element elementor-element-6908e8f e-flex e-con-boxed e-con e-child\" data-id=\"6908e8f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49c39da elementor-widget elementor-widget-text-editor\" data-id=\"49c39da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">When you travel to a country outside of your home network&#8217;s coverage area, you may let your mobile device &#8220;roam&#8221;, or connect to, the local carrier&#8217;s network. This usage can often lead to higher charges, as the data you are using must go through a provider you are not a customer of. So, without sometimes realizing it, you might incur substantial fees for data usage while roaming, which shows up on your next, surprisingly high, bill.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2381\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2381\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What eSIM plans do you offer? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2381\" class=\"elementor-element elementor-element-19a0964 e-con-full e-flex e-con e-child\" data-id=\"19a0964\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2381\" class=\"elementor-element elementor-element-a344196 e-flex e-con-boxed e-con e-child\" data-id=\"a344196\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a3081e elementor-widget elementor-widget-text-editor\" data-id=\"4a3081e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">EsimExe offers three types of plans:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Country Plans<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Ideal for those travelling to a specific destination. These plans cover individual countries.<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Regional Plans<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0For those who plan to travel between several countries in a specific region. This plan will cover the included countries.<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Lifetime Plans<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0If you travel for long periods of time or very often, this is a plan without time restrictions, offering extended connectivity.<\/span><\/p><p><span style=\"font-weight: 400;\">Each plan offers different data packages based on your travel needs.<\/span><\/p><p><span style=\"font-weight: 400;\">For more information, <a href=\"\/esim\/\">please see our plans<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2382\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2382\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is my mobile device compatible with the eSIM? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2382\" class=\"elementor-element elementor-element-03c783d e-con-full e-flex e-con e-child\" data-id=\"03c783d\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2382\" class=\"elementor-element elementor-element-d471193 e-flex e-con-boxed e-con e-child\" data-id=\"d471193\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c303c22 elementor-widget elementor-widget-text-editor\" data-id=\"c303c22\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Our eSIMs work with all devices that have eSIM functionality, including smartphones, tablets, and hotspots. Supported brands include latest models from <\/span><b>Apple<\/b><span style=\"font-weight: 400;\"> (iPhone, iPad), <\/span><b>Samsung<\/b><span style=\"font-weight: 400;\">, <\/span><b>Google<\/b><span style=\"font-weight: 400;\">, and many others.\u00a0<\/span><\/p><p><b>Important<\/b><span style=\"font-weight: 400;\">: Make sure to check your <\/span><a href=\"https:\/\/esimexe.com\/supported-brands\/\"><b>device\u2019s compatibility<\/b><\/a><span style=\"font-weight: 400;\">\u00a0before purchasing an eSIM.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What does data roaming mean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"When you travel to a country outside of your home network&#8217;s coverage area, you may let your mobile device &#8220;roam&#8221;, or connect to, the local carrier&#8217;s network. This usage can often lead to higher charges, as the data you are using must go through a provider you are not a customer of. So, without sometimes realizing it, you might incur substantial fees for data usage while roaming, which shows up on your next, surprisingly high, bill.\"}},{\"@type\":\"Question\",\"name\":\"What eSIM plans do you offer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"EsimExe offers three types of plans:Country Plans\\u00a0 \\u00a0 \\u00a0 \\u00a0 \\u00a0 \\u00a0 \\u00a0Ideal for those travelling to a specific destination. These plans cover individual countries.Regional Plans\\u00a0 \\u00a0 \\u00a0 \\u00a0 \\u00a0 \\u00a0 \\u00a0For those who plan to travel between several countries in a specific region. This plan will cover the included countries.Lifetime Plans\\u00a0 \\u00a0 \\u00a0 \\u00a0 \\u00a0 \\u00a0 \\u00a0If you travel for long periods of time or very often, this is a plan without time restrictions, offering extended connectivity.Each plan offers different data packages based on your travel needs.For more information, please see our plans\"}},{\"@type\":\"Question\",\"name\":\"Is my mobile device compatible with the eSIM?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our eSIMs work with all devices that have eSIM functionality, including smartphones, tablets, and hotspots. Supported brands include latest models from Apple (iPhone, iPad), Samsung, Google, and many others.\\u00a0Important: Make sure to check your device\\u2019s compatibility\\u00a0before purchasing an eSIM.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1756301822\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1756301822\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-6f35c2f e-con-full e-flex e-con e-child\" data-id=\"6f35c2f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee6398 elementor-widget elementor-widget-n-accordion\" data-id=\"6ee6398\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1160\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1160\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I activate my eSIM? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1160\" class=\"elementor-element elementor-element-2c9b605 e-con-full e-flex e-con e-child\" data-id=\"2c9b605\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1160\" class=\"elementor-element elementor-element-2745dac e-flex e-con-boxed e-con e-child\" data-id=\"2745dac\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f09e04 elementor-widget elementor-widget-text-editor\" data-id=\"2f09e04\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Simply scan the QR code sent via email or follow the instructions in your eSIM plan. The instructions can be found in the &#8220;my eSIMs&#8221; secition of your dashboard.<\/p><p>Once the QR code has been verified, your device will prompt you to complete the setup. Just follow the on-screen steps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1161\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1161\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Error: \"This code is invalid\" when activating eSIM <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1161\" class=\"elementor-element elementor-element-1400143 e-con-full e-flex e-con e-child\" data-id=\"1400143\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1161\" class=\"elementor-element elementor-element-4c0ee2e e-flex e-con-boxed e-con e-child\" data-id=\"4c0ee2e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8caa57a elementor-widget elementor-widget-text-editor\" data-id=\"8caa57a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This error may occur when the verification of the code is interrupted or incomplete, often due to a poor Wi-Fi connection or an active VPN. Please switch off your VPN and try scanning again. If that does not work, try finding a stronger Wi-Fi signal to connect to.<\/p><p>To verify eSIM installation:<\/p><ul><li>On Android: Go to <strong>Settings<\/strong> &gt; <strong>System<\/strong> &gt; <strong>About phone<\/strong> &gt;<strong> SIM status<\/strong>, and check the ICCID.<\/li><li>On iPhone: Navigate to <strong>Settings<\/strong> &gt; <strong>General<\/strong> &gt; <strong>About<\/strong> to locate the ICCID.<\/li><\/ul><p>If the eSIM is successfully installed, the new ICCID should be visible.<\/p><p><strong>Important<\/strong>: The eSIM QR code is unique to each eSIM and can only be installed once. If you continue to encounter an error message when scanning the QR code, please contact our support team at info@esimexe.com\u00a0for assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1162\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1162\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do I need a physical SIM to use eSIM? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1162\" class=\"elementor-element elementor-element-db6d543 e-con-full e-flex e-con e-child\" data-id=\"db6d543\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1162\" class=\"elementor-element elementor-element-76cb5c4 e-flex e-con-boxed e-con e-child\" data-id=\"76cb5c4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2cc2ef elementor-widget elementor-widget-text-editor\" data-id=\"d2cc2ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"695\" data-end=\"935\">No, eSIMs work exactly the same as physical SIMs, but you do not need to insert any cards into your device. You use the eSIM as you would a physical SIM, or if your device allows it, alongside a second physical SIM.\u00a0For instance, you can use your physical SIM for calls and the eSIM for data, or you can switch entirely to eSIM if you prefer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1163\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1163\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What should I do if I encounter issues during eSIM activation? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1163\" class=\"elementor-element elementor-element-55d283e e-con-full e-flex e-con e-child\" data-id=\"55d283e\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1163\" class=\"elementor-element elementor-element-83d18c0 e-flex e-con-boxed e-con e-child\" data-id=\"83d18c0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee00a67 elementor-widget elementor-widget-text-editor\" data-id=\"ee00a67\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"81\" data-end=\"398\">Make sure your device\u2019s software is up to date. If you still encounter the issue, try restarting your device, or re-starting eSIM activation. You can also reach out to our customer support team at info@esimexe.com for further assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I activate my eSIM?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Simply scan the QR code sent via email or follow the instructions in your eSIM plan. The instructions can be found in the &#8220;my eSIMs&#8221; secition of your dashboard.Once the QR code has been verified, your device will prompt you to complete the setup. Just follow the on-screen steps.\"}},{\"@type\":\"Question\",\"name\":\"Error: \\\"This code is invalid\\\" when activating eSIM\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"This error may occur when the verification of the code is interrupted or incomplete, often due to a poor Wi-Fi connection or an active VPN. Please switch off your VPN and try scanning again. If that does not work, try finding a stronger Wi-Fi signal to connect to.To verify eSIM installation:On Android: Go to Settings &gt; System &gt; About phone &gt; SIM status, and check the ICCID.On iPhone: Navigate to Settings &gt; General &gt; About to locate the ICCID.If the eSIM is successfully installed, the new ICCID should be visible.Important: The eSIM QR code is unique to each eSIM and can only be installed once. If you continue to encounter an error message when scanning the QR code, please contact our support team at info@esimexe.com\\u00a0for assistance.\"}},{\"@type\":\"Question\",\"name\":\"Do I need a physical SIM to use eSIM?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, eSIMs work exactly the same as physical SIMs, but you do not need to insert any cards into your device. You use the eSIM as you would a physical SIM, or if your device allows it, alongside a second physical SIM.\\u00a0For instance, you can use your physical SIM for calls and the eSIM for data, or you can switch entirely to eSIM if you prefer.\"}},{\"@type\":\"Question\",\"name\":\"What should I do if I encounter issues during eSIM activation?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Make sure your device\\u2019s software is up to date. If you still encounter the issue, try restarting your device, or re-starting eSIM activation. You can also reach out to our customer support team at info@esimexe.com for further assistance.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1756301823\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1756301823\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-17b602f e-con-full e-flex e-con e-child\" data-id=\"17b602f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c04a127 elementor-widget elementor-widget-n-accordion\" data-id=\"c04a127\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2010\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2010\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Are there any hidden fees in my eSIM plan? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2010\" class=\"elementor-element elementor-element-4caaff3 e-con-full e-flex e-con e-child\" data-id=\"4caaff3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2010\" class=\"elementor-element elementor-element-02ebb31 e-flex e-con-boxed e-con e-child\" data-id=\"02ebb31\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e94038 elementor-widget elementor-widget-text-editor\" data-id=\"8e94038\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"356\" data-end=\"612\">No, we do not add any hidden fees. The price you see for your eSIM plan includes all taxes and charges. We do offer additional services like data add-ons. Those have extra costs and will be clearly listed at checkout.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2011\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2011\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I manage my eSIM billing? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2011\" class=\"elementor-element elementor-element-9051a63 e-con-full e-flex e-con e-child\" data-id=\"9051a63\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2011\" class=\"elementor-element elementor-element-fd6759c e-flex e-con-boxed e-con e-child\" data-id=\"fd6759c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8b1572 elementor-widget elementor-widget-text-editor\" data-id=\"f8b1572\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"619\" data-end=\"851\">When you log into your account on our website, you can easily view your payment history and review purchased products.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2012\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2012\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I view my billing history? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2012\" class=\"elementor-element elementor-element-e3e805c e-con-full e-flex e-con e-child\" data-id=\"e3e805c\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2012\" class=\"elementor-element elementor-element-5844d48 e-flex e-con-boxed e-con e-child\" data-id=\"5844d48\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4c9369 elementor-widget elementor-widget-text-editor\" data-id=\"f4c9369\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1196\" data-end=\"1475\">After logging into your account, navigate to the &#8220;Payment HIstory&#8221; section. There you will be able to see a detailed list of your past purchases.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2013\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2013\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What payment methods do you accept? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2013\" class=\"elementor-element elementor-element-670dbb9 e-con-full e-flex e-con e-child\" data-id=\"670dbb9\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2013\" class=\"elementor-element elementor-element-eeaffaf e-flex e-con-boxed e-con e-child\" data-id=\"eeaffaf\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4092af elementor-widget elementor-widget-text-editor\" data-id=\"f4092af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"99\" data-end=\"349\">Currently, we only accept payment cards issued by MasterCard and VISA networks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Are there any hidden fees in my eSIM plan?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, we do not add any hidden fees. The price you see for your eSIM plan includes all taxes and charges. We do offer additional services like data add-ons. Those have extra costs and will be clearly listed at checkout.\"}},{\"@type\":\"Question\",\"name\":\"How do I manage my eSIM billing?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"When you log into your account on our website, you can easily view your payment history and review purchased products.\"}},{\"@type\":\"Question\",\"name\":\"How can I view my billing history?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"After logging into your account, navigate to the &#8220;Payment HIstory&#8221; section. There you will be able to see a detailed list of your past purchases.\"}},{\"@type\":\"Question\",\"name\":\"What payment methods do you accept?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Currently, we only accept payment cards issued by MasterCard and VISA networks.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>All about eSIM Cards Frequently Asked Questions General eSIM Activation &amp; Setup Billing &amp; Payments What does data roaming mean? When you travel to a country outside of your home network&#8217;s coverage area, you may let your mobile device &#8220;roam&#8221;, or connect to, the local carrier&#8217;s network. This usage can often lead to higher charges, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-60","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/esimexe.com\/api\/wp\/v2\/pages\/60","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/esimexe.com\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/esimexe.com\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/esimexe.com\/api\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esimexe.com\/api\/wp\/v2\/comments?post=60"}],"version-history":[{"count":118,"href":"https:\/\/esimexe.com\/api\/wp\/v2\/pages\/60\/revisions"}],"predecessor-version":[{"id":99550,"href":"https:\/\/esimexe.com\/api\/wp\/v2\/pages\/60\/revisions\/99550"}],"wp:attachment":[{"href":"https:\/\/esimexe.com\/api\/wp\/v2\/media?parent=60"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}